Order Specific Terms & Conditions

By placing an order on our website you agree to our terms and conditions as published on our website.

Additional Terms:

Parts Selection 

It is the buyer’s responsibility to check the part being purchased is correct for their vehicle (if there is any doubt please complete our Parts Enquiry Form). Trying to fit or program an incorrect part to the vehicle can result in damage to the vehicle and/or part. We do not accept any liability for damage caused in the fitment or programming of incorrect parts. We can not accept returns on incorrectly ordered parts.

Collection & Delivery

Delivery: For business customers located in a 20 mile radius we normally deliver your parts via our trade parts van, usually same day if ordered in morning. Orders placed in the afternoon will be delivered on the next working day.

For domestic and business customers outside of our area, we have a daily courier collection for both express and economy services.

IMPORTANT NOTE FOR DELIVERY CHARGES:

Because of the way parts data is imported into the website there is sometimes missing weight or dimension information that may result in an incorrect shipping charge. For stocked items this should never be an issue but for special order factory items there occasionally may be additional shipping charges to pay. If this is the case we will always notify you immediately and you can choose to proceed or cancel the order without penalty.

Collection: Parts in stock can normally be collected from our parts department within 30 minutes of ordering.

Special order parts can be collected once they arrive from the manufacturer. We will notify you when the part is available for collection.

Part Availability

You can see the stock status of the part under the ‘add to basket’ button.

Parts marked as ‘Availability: In Stock’ are available in our warehouse for same day shipping.

Parts marked as ‘Special Order’ are available to order from the manufacturer but this will usually add an extra day (sometimes two) to the dispatch time. In some cases the manufacturer may not have stock in the UK. If this is the case the part may come from overseas which can add additional time to your order. If this applies to you order we will notify you before we place the order with the manufacturer.

Surcharges

Some parts attract a surcharge which is refundable on return of your current part. Parts commonly affected by the surcharge are engines, gearboxes, electronic modules etc. We will try and notify you of this wherever possible prior to purchase but in some cases it may not be apparent until we order the part. If a part does attract a surcharge we will notify you immediately and you can decide to whether to continue or cancel the order.

The surcharge is normally refundable around 7 - 10 days after return of the old part in suitable condition.

Returns & Refunds

Standard Parts

All standard stocked parts can be returned for a full refund within 7 days of you receiving the product for any reason.

You must contact us in advance of returning a part to confirm the reason for return and any other information we require. Failure to do so will result in delays to your return being processed.

The part must be returned in perfect condition, exactly as packed by the manufacturer.

The part must be returned with the original box and any associated packaging to be eligible for return.

The buyer is responsible for all shipping costs.

Special Order Parts

Special order items that are not in the category of ‘Programmable Parts’ can be returned within 7 days of you receiving the product for a refund, but this will incur a 7.5% handling charge to cover the cost of return to the manufacturer. The handing charge is automatically deducted from the refund amount on return.

Special order items that are considered ‘Programmable Parts’ (keys, locks, modules, control units etc.) cannot be returned under any circumstances unless faulty. If the part is deemed to faulty it must be proven by the manufacturer's technical support service to be eligible for return. The procedure for this is complex so please contact us if you believe a programmable part is faulty and we will direct you accordingly.