About UsTyneside Automotive is a specialist parts distribution company based in the North East of England. We are a limited company registered in England and Wales under company number 09547813 with the registered office at Unit 2 Westway Industrial Park, Newcastle upon Tyne, NE15 9HW, United Kingdom. We stock a huge range of both genuine and manufacturer approved spare parts. We are worldwide distributors and can deliver parts almost anywhere in the world. We have built excellent relationships with manufacturers, wholesalers and other distributors to get you the best possible price on your parts. Consumers are also welcome to order from our website but please complete our 'Parts Enquiry' form if you have any doubt over part compatibility. Registration It is not a requirement to register on our website but business customers should register in order to benefit from our wholesale pricing. Business customers can register here. Payment We accept payment in GBP, EUR and USD. We accept Visa, Mastercard and American Express. We also accept payment by international bank transfer or PayPal (fees may apply). To change the currency please click the currency drop down box at the top left hand corner of the webpage at checkout. Delivery For business customers located in a 20 mile radius we normally deliver your parts via our trade parts van, normally same day if ordered in morning. Orders placed in the afternoon are delivered next day. For domestic and business customers outside of our area, we have a daily courier collection for both express and economy services. IMPORTANT NOTE FOR DELIVERY CHARGES: Because of the way parts data is imported into the website there is sometimes missing weight or dimension information that may result in an incorrect shipping charge. For stocked items this should never be an issue but for special order factory items there occasionally may be additional shipping charges to pay. If this is the case we will always notify you immediately and you can choose to proceed or cancel the order without penalty. Collection Parts in stock can normally be collected from our parts department within 30 minutes of ordering. Special order parts can be collected once they arrive from the manufacturer. We will notify you when the part is available for collection. Returns & Refunds Standard Parts All standard stocked parts can be returned for a full refund within 7 days of you receiving the product for any reason. You must contact us in advance of returning a part to confirm the reason for return and any other information we require. Failure to do so will result in delays to your return being processed. The part must be returned in perfect condition, exactly as packed by the manufacturer. The part must be returned with the original box and any associated packaging to be eligible for return. The buyer is responsible for all shipping costs. Special Order Parts Special order items that are not in the category of ‘Programmable Parts’ can be returned within 7 days of you receiving the product for a refund, but this will incur a 7.5% handling charge to cover the cost of return to the manufacturer. The handing charge is automatically deducted from the refund amount on return. Special order items that are considered ‘Programmable Parts’ (keys, locks, modules, control units etc.) cannot be returned under any circumstances unless faulty. If the part is deemed to faulty it must be proven by the manufacturer's technical support service to be eligible for return. The procedure for this is complex so please contact us if you believe a programmable part is faulty and we will direct you accordingly. | 
